E-commerce custom-painting automation
The problem
The client runs an e-shop offering custom hand-painted product options. Every order with a custom specification had to be manually pulled from Shoptet, the color/motif spec retyped into a production spreadsheet, and the warehouse and customer both informed by hand about the timeline. It took roughly four hours a day, and re-typing mistakes led to complaints.
Our approach
We connected to Shoptet via webhooks that trigger an n8n scenario on every new custom order. It parses the order details, generates a production brief in the right format, creates a record in the shared production sheet, and sends the customer an automatic confirmation with an estimated timeline. Make watches for exceptions — incomplete orders are routed to a human so nothing gets silently stuck.
The result
Manual re-typing disappeared entirely, the team saves over four hours a day, and specification errors dropped to zero. Savings exceed 28,000 CZK a month, with payback under two months.
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